- Thursday, December 15, 2011
NJ Transit is going straight to its 500,000 daily riders and asking them to grade its performance and customer service. Not only that, it's posting the results online.
"We frankly are only as good as your last bus or train ride," said James Weinstein, executive director of NJ Transit, at a Dec.16 roundtable breakfast in Monroe presented by the New Jersey Chamber of Commerce.
The bottom line: Despite its problems, about two-thirds of NJ Transit riders would recommend the service. You can find results of the customer satisfaction surveys by clicking here.
Weinstein also announced other news at the breakfast. He said the transit agency recently gained a vital approval from federal regulators to extend the Hudson-Bergen Light Rail line. And it is teaming with the Delaware River Port Authority to extend the River Line light rail line, which currently runs from Trenton to Camden, down to Glassboro in Gloucester County.
"The Hudson-Bergen light rail is the shining example of what transit investment can do for a region because of the amount of jobs and economic value that it has created," Weinstein said.
Also presenting at the breakfast was John Matheussen, CEO of the Delaware River Port Authority. He talked about upgrading train cars and rebuilding bridges, as well as better connecting Philadelphia metro area to Atlantic City. The goal, he said, is to "enable the business community to move product, customers, and employees."
For NJBIZ newspaper article on the breakfast, click here.
For photos from the breakfast, click here.